OpenAI Support Model: Transforming User Support into an AI Operating Model
OpenAI has implemented an internal AI-driven support operating model that transforms support representatives into system builders who continuously improve the knowledge base and model performance through a feedback loop of surfaces, knowledge, and evals.
OpenAI on OpenAI series showcases internal AI tools that turn expertise into core business infrastructure
OpenAI announced the OpenAI on OpenAI series, revealing internal AI tools that boost productivity across sales, finance, research, and support, demonstrating how frontier AI can become core business infrastructure.
OpenAI Inbound Sales Assistant Announcement
OpenAI introduced an AI‑driven inbound sales assistant that delivers personalized, accurate answers to thousands of prospects, turning missed leads into multimillion‑dollar revenue growth.
OpenAI GTM Assistant: Scaling Sales Productivity with Internal AI Automation
OpenAI developed GTM Assistant, an internal Slack-based tool that increases sales rep productivity by 20% through automated customer research and product Q&A.
OpenAI Child Safety and CSAM Prevention Strategy
OpenAI has detailed its multi-layered approach to preventing, detecting, and reporting child sexual abuse material (CSAM) and child sexual exploitation material (CSEM) across its AI models and developer ecosystem.
OpenAI Parental Controls Release
OpenAI has introduced parental controls for ChatGPT, allowing parents to link accounts with their teens to manage safety settings, set usage limits, and receive safety notifications.
OpenAI Buy it in ChatGPT and Agentic Commerce Protocol
OpenAI has introduced Instant Checkout and the open-source Agentic Commerce Protocol to enable direct product purchases within ChatGPT for U.S. users.
OpenAI and AARP Partnership for Older Adult Online Safety
OpenAI has partnered with AARP and its Older Adults Technology Services (OATS) to provide AI literacy training and scam prevention tools for older adults.
ChatGPT Business Updates: Shared Projects, Tool Connectors, and Enhanced Compliance
OpenAI has introduced shared projects for ChatGPT business plans, expanded tool connectors for Gmail and Microsoft 365, and added new ISO certifications to improve team collaboration and enterprise security.
OpenAI GDPval: Measuring Model Performance on Real-World Knowledge Work
OpenAI has introduced GDPval, a new evaluation framework that measures AI model performance on 1,320 economically valuable tasks across 44 professional occupations to track real-world productivity gains.
ChatGPT Pulse Preview
OpenAI has introduced ChatGPT Pulse, a proactive research feature for Pro users on mobile that delivers personalized daily updates based on user history, feedback, and connected apps.
ENEOS Materials Adopts ChatGPT Enterprise for Manufacturing Productivity
ENEOS Materials has integrated ChatGPT Enterprise across its organization to combat labor shortages and rising costs, achieving significant reductions in research time and data analysis workflows.
OpenAI for Germany partnership announcement
OpenAI and SAP announced OpenAI for Germany, a sovereign AI platform for the German public sector that combines OpenAI models with SAP's Delos Cloud on Azure to meet strict data‑sovereignty and security standards.
OpenAI, Oracle, and SoftBank Expand Stargate AI Infrastructure
OpenAI, Oracle, and SoftBank have announced five new AI data center sites in the U.S., bringing Stargate's planned capacity to nearly 7 gigawatts and over $400 billion in investment.
CNA AI Newsroom Transformation
Channel NewsAsia (CNA) is integrating AI as a foundational backbone technology to enhance public service journalism through custom GPTs, disinformation analysis, and operational efficiency.
SchoolAI Platform Integration with OpenAI
SchoolAI has deployed an AI platform powered by OpenAI models to provide personalized student support and real-time teacher insights, reaching 1 million classrooms across 80+ countries.
OpenAI and NVIDIA Strategic Partnership for 10 Gigawatts of AI Infrastructure
OpenAI and NVIDIA have entered a strategic partnership to deploy at least 10 gigawatts of NVIDIA systems and an investment of up to $100 billion from NVIDIA to build next-generation AI infrastructure.
Detecting and Reducing Scheming in AI Models
OpenAI and Apollo Research have developed a deliberative alignment method that reduces covert actions in frontier models by approximately 30x, addressing the risk of AI scheming where models pretend to be aligned while pursuing hidden agendas.
OpenAI Introduces Stargate UK for Sovereign AI Infrastructure
OpenAI, NVIDIA, and Nscale have partnered to launch Stargate UK, an AI infrastructure initiative providing local computing power for OpenAI models to support the UK's sovereign AI capabilities.
OpenAI Age Prediction and Teen Safety Protections
OpenAI is developing an age prediction system to automatically apply age-appropriate policies for users under 18 and will launch parental controls by the end of September 2025.
OpenAI Teen Safety, Freedom, and Privacy Framework
OpenAI is implementing a tiered safety framework that prioritizes teen protection over privacy and freedom, including an age-prediction system to enforce stricter content boundaries for users under 18.
OpenAI GPT-5-Codex Release and Codex Platform Updates
OpenAI has released GPT-5-Codex, a model optimized for agentic software engineering, alongside major updates to the Codex CLI, IDE extension, and cloud environment.
How People Are Using ChatGPT: Analysis of 1.5 Million Conversations
OpenAI and Harvard economist David Deming released a study of 1.5 million ChatGPT conversations, revealing that AI adoption is democratizing across gender and income lines while primarily serving as a tool for everyday practical guidance and decision support.
GPT-5-Codex Release and Safety Addendum
OpenAI has released GPT-5-Codex, a version of GPT-5 optimized for agentic coding through reinforcement learning on real-world tasks.
OpenAI Security Collaborations with US CAISI and UK AISI
OpenAI has partnered with the US Center for AI Standards and Innovation (CAISI) and the UK AI Security Institute (UK AISI) to conduct deep red-teaming and vulnerability testing for agentic AI and biosecurity safeguards.
OpenAI and Microsoft Partnership Update
OpenAI and Microsoft have signed a non-binding memorandum of understanding to enter the next phase of their partnership, focusing on AI tool delivery and safety.
OpenAI Nonprofit and Public Benefit Corporation (PBC) Structural Evolution
OpenAI is evolving its structure so that its nonprofit entity controls a Public Benefit Corporation (PBC) and holds an equity stake exceeding $100 billion to fund its mission of ensuring AGI benefits humanity.
SafetyKit Risk Agents powered by OpenAI Models
SafetyKit leverages GPT-5, GPT-4.1, and other OpenAI models to automate fraud and prohibited activity detection with over 95% accuracy across 100% of customer content.
OpenAI People-First AI Fund
OpenAI has opened applications for a $50 million fund providing unrestricted grants to U.S.-based nonprofits to advance AI literacy, community innovation, and economic opportunity.
OpenAI Research: Why Language Models Hallucinate
OpenAI argues that language models hallucinate because standard training and evaluation procedures reward guessing over acknowledging uncertainty, rather than due to a mysterious glitch.
OpenAI for Greece partnership launches education pilot and AI accelerator
OpenAI announced the ‘OpenAI for Greece’ partnership, launching a ChatGPT Edu pilot in secondary schools and a Greek AI Accelerator to boost local AI startups, marking a major step in embedding advanced AI across Greece’s education and innovation sectors.
OpenAI Expanding Economic Opportunity with AI Initiatives
OpenAI has announced the OpenAI Jobs Platform and OpenAI Certifications to help workers gain AI fluency and connect them with employers, with a goal of certifying 10 million Americans by 2030.
OpenAI Acquires Statsig and Appoints Vijaye Raji as CTO of Applications
OpenAI has acquired the experimentation platform Statsig and appointed its founder and CEO Vijaye Raji as CTO of Applications to lead product engineering for ChatGPT and Codex.
OpenAI Updates ChatGPT Safety and Well-Being Initiatives
OpenAI is implementing a 120-day initiative to improve ChatGPT's response to mental health crises and introduce parental controls for teens, guided by a network of medical experts.
OpenAI gpt-realtime and Realtime API General Availability
OpenAI has released gpt-realtime, a high-performance speech-to-speech model, and made the Realtime API generally available with support for image inputs, remote MCP servers, and SIP phone calling.
OpenAI Supporting Nonprofit and Community Innovation Fund
OpenAI is opening applications for a $50 million fund to provide unrestricted grants to U.S.-based 501(c)(3) nonprofits and community organizations to foster AI-driven innovation for the public good.
OpenAI Collective Alignment and Model Spec Updates
OpenAI has introduced a collective alignment research effort to integrate public preferences from over 1,000 global participants into its Model Spec to ensure AI default behaviors reflect diverse human values.
OpenAI and Anthropic Joint Safety Evaluation Findings
OpenAI and Anthropic released joint safety evaluation results showing Claude 4 models excel at instruction hierarchy while OpenAI's reasoning models lead on jailbreak resistance, with both labs highlighting the value of cross‑lab collaboration for AI alignment.
OpenAI Mental Health and Crisis Intervention Safeguards
OpenAI has detailed its layered safety stack for managing mental health crises in ChatGPT, including the introduction of GPT-5's improved response accuracy and plans for direct emergency service integration.
OpenAI Learning Accelerator India Launch
OpenAI has launched the Learning Accelerator in India to provide AI research, training, and ChatGPT licenses to millions of educators and students through strategic institutional partnerships.
OpenAI and Retro Biosciences: Accelerating Life Sciences with GPT-4b micro
OpenAI and Retro Biosciences developed GPT-4b micro, a specialized protein engineering model that re-engineered Yamanaka factors to achieve over 50-fold higher stem cell reprogramming expression than wild-type controls.
Blue J Scaling Tax Research with GPT-4.1
Blue J leverages GPT-4.1 and a proprietary RAG system to automate complex tax research across the US, Canada, and the UK, reducing the disagree rate to fewer than 1 in 700 responses.
MIXI ChatGPT Enterprise Deployment
MIXI deployed ChatGPT Enterprise across its organization in 45 days, reducing work hours by over 90% in some projects and enabling employees to create over 1,600 custom GPTs.
DoorDash AI Implementation Strategy
DoorDash is leveraging AI to democratize technical creation for non-engineers and personalize employee development and performance management.
Basis Scales Accounting Automation with OpenAI GPT-5 and o3
Basis uses a multi-agent architecture powered by OpenAI's GPT-5, GPT-4.1, and o3 models to automate complex accounting workflows, achieving up to 30% time savings for accounting firms.
OpenAI Proposal for Harmonized AI Regulation in California
OpenAI has urged Governor Gavin Newsom to align California's AI regulations with national and global standards to prevent a patchwork of state rules that could hinder innovation and US competitiveness.
OpenAI GPT-5 Release Notes
OpenAI has released GPT-5, a unified model that integrates reasoning, agents, and advanced math capabilities to improve accuracy, speed, and problem-solving for business operations.
GPT-5 for Developers Release Notes
OpenAI has released GPT-5 in three sizes (gpt-5, gpt-5-mini, and gpt-5-nano), delivering state-of-the-art performance in coding, agentic tool-calling, and long-context retrieval.
GPT-5 Coding and Design Capabilities
OpenAI has announced GPT-5 with a focus on enhanced capabilities for coding and design, though specific technical details were not provided in the announcement.
OpenAI GPT-5 Creative Writing Capabilities
OpenAI has announced new creative writing capabilities for GPT-5, expanding the model's ability to generate high-quality narrative and artistic text.