abhinavxd/libredesk

Open-source, self-hosted customer support desk in a single binary. A lightweight alternative to Intercom, Zendesk, Chatwoot.

What it solves

LibreDesk is an open-source, self-hosted omnichannel customer support desk. It centralizes communication from live chat and email into a single inbox, eliminating the need for fragmented support channels. It also provides tools for teams to manage conversations, track performance via CSAT and analytics, and automate routing based on custom rules.

How it works

The platform integrates multiple communication channels into one binary. It includes a live chat widget for websites and a searchable, multi-language help center. To enhance efficiency, it uses an AI assistant to automatically answer queries based on the knowledge base and an agent copilot to help human agents draft replies and summarize conversations.

Who it’s for

It is designed for businesses and support teams who want a self-hosted, open-source alternative to commercial customer support software, requiring integrated chat, email, and AI-powered automation.

Highlights

  • Omnichannel Inbox: Combines live chat and email in one place.
  • AI-Powered Support: Includes an AI assistant for automated answers and a copilot for agent assistance.
  • Knowledge Base: A customizable, searchable help center with multi-language support.
  • Automations: Rule-based routing, tagging, and assignment of conversations.
  • Enterprise Features: Role-based access control, SLA management, and SSO logins (Google, Microsoft, OIDC).
  • Developer Friendly: Provides HTTP/JSON APIs and webhooks for custom workflows.

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