Tiledesk/tiledesk
Install Tiledesk on your server using Helm for Kubernetes orchestration and Docker Compose for running multi-container Docker applications. Tiledesk provides an open-source solution comparable to Voiceflow, empowering you to create sophisticated LLM-enabled chatbots that seamlessly transition interactions to human agents when needed.
What it solves
Tiledesk provides an open-source platform for automating customer service and increasing sales through a multi-channel conversational interface. It bridges the gap between automated AI chatbots and human agents, allowing them to work side-by-side to handle customer interactions across various platforms.
How it works
It is a NodeJs and Express-based platform that allows users to build conversational apps. Users can configure chatbot scripts once and deploy them across multiple channels (such as WhatsApp, Facebook Messenger, and Telegram), where the responses auto-adapt to the specific channel's capabilities. The system includes a server, a dashboard, a design studio for building bots, and web/mobile widgets.
Who it’s for
Businesses and developers who want to build their own customer support infrastructure with integrated AI chatbots and human-led live chat across web and mobile applications.
Highlights
- Multi-channel support: Deploy once and auto-adapt responses for WhatsApp, Facebook Messenger, Telegram, and more.
- Hybrid automation: AI chatbots and human agents can work together in the same conversation.
- Visual application deployment: Ability to deploy entire visual applications directly inside a chat conversation.
- Extensibility: Connects to external applications via APIs and Webhooks.
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