aartiq/servicenow-mcp

ServiceNow MCP server: 500+ tools and 26 AI capabilities for any AI (Claude, ChatGPT, Gemini, Cursor, Copilot). Multi-transport (stdio, SSE, HTTP), A2A, dynamic schema discovery, read-only by default. Free and source available. Part of the NowAIKit suite.

What it solves

It allows users to connect AI clients (such as Claude, ChatGPT, Gemini, Cursor, and Copilot) to ServiceNow instances. This enables users to query, build, and automate ServiceNow tasks using plain English instead of manual navigation or complex scripting.

How it works

The project implements a Model Context Protocol (MCP) server that acts as a bridge between an AI and a ServiceNow instance. It provides over 500 tools across various ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, etc.) that the AI can call to perform actions. It supports basic authentication and OAuth, and includes a setup wizard to configure AI clients automatically.

Who it’s for

It is designed for ServiceNow administrators, developers, and IT operations teams who want to use AI to manage their instances, perform impact analysis, run reports, and automate workflows.

Highlights

  • Over 500 tools covering ITSM, ITOM, CMDB, HRSD, CSM, Flow Designer, and portal management.
  • Support for impact analysis to identify dependencies on tables, fields, or scripts before making changes.
  • Local Sync capability to pull artifacts to local files.
  • Read-only by default to prevent accidental modifications to production environments.
  • Integration with multiple AI clients via the Model Context Protocol.

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