Uber Rolls Out ChatGPT Work to 30,000+ Employees in Company-Wide Agentic AI Deployment

Uber has rolled out ChatGPT Work, OpenAI's agentic platform for knowledge work, to more than 30,000 employees across its global workforce, expanding from an initial pilot of 1,000 employees. The announcement matters because it is Uber's first company-wide deployment of an agentic platform tailored for knowledge work, and it signals that large enterprises are moving agent products from limited pilots into default, day-to-day workflows.

The announcement was published by OpenAI on October 22, 2026, and describes the rollout as starting today at the time of publication.

What was announced

Uber announced the company-wide rollout of ChatGPT Work, an agent that helps employees take on a wide range of tasks within ChatGPT Enterprise. The rollout makes ChatGPT Work available to more than 30,000 employees across Uber's global workforce.

The deployment expands from an initial pilot of 1,000 employees. Uber describes the expansion as its first company-wide deployment of an agentic platform tailored for knowledge work.

ChatGPT Work is positioned by OpenAI as an agentic platform designed to take on complex, multi-step tasks and deliver finished work, rather than only answering questions or generating text snippets.

Which tools ChatGPT Work connects to at Uber

ChatGPT Work connects with tools companies like Uber use on a daily basis. The named integrations are:

  • Google Drive
  • Gmail
  • Google Calendar
  • Slack

Through those connections, employees can research information, prepare meeting briefs, create presentations, analyze data, and complete workflows across applications.

The integrations are described as approved integrations within Uber's deployment, supported by Uber's internal AI skills library and dedicated employee training.

Models and capabilities available to Uber

ChatGPT Work gives Uber access to OpenAI's portfolio of frontier models. GPT-6.1 Sol will be deployed as the default capability within ChatGPT Work, which OpenAI describes as balancing frontier performance and cost efficiency.

Uber teams will also be supported by OpenAI multimodal capabilities, including voice and image generation, giving them flexibility to choose the right models and tools for different needs.

Separately, Uber's developers and software engineering teams will continue using Codex to accelerate software development and streamline coding workflows. Codex is described as a continuing tool for those teams, not as a new element of this rollout.

Rollout support and training

The rollout is supported by three named elements inside Uber:

  1. An internal AI skills library.
  2. Approved integrations.
  3. Dedicated employee training.

These are intended to help teams across functions including operations, finance, marketing, and product put the technology to work. The cross-functional scope is notable: the rollout is not limited to engineering, and it is paired with Codex usage that is specific to developers and software engineering teams.

Why this deployment matters

The Uber rollout is a reference point for how a large enterprise moves an agentic assistant from pilot to default infrastructure. Three aspects stand out in the announcement:

  • Scale of the transition: the pilot covered 1,000 employees and the full rollout covers more than 30,000, meaning the deployment expands by roughly an order of magnitude in headcount terms. (The source states the pilot and rollout figures; the ratio is arithmetic on those two numbers, not a figure provided by OpenAI or Uber.)
  • Agentic scope: ChatGPT Work is described as taking on complex, multi-step tasks and delivering finished work within ChatGPT Enterprise, rather than acting only as a chat interface.
  • Integration surface: the value depends on connecting to where work already happens, namely Google Drive, Gmail, Google Calendar, and Slack.

What the announcement does not say

OpenAI's post does not disclose pricing, seat counts beyond the 30,000-plus employee figure, usage statistics, productivity measurements, or benchmark results for ChatGPT Work at Uber. It also does not specify how the internal AI skills library or training program is structured.

The companies state that they plan to share further insights into adoption, use cases, and measurable outcomes as the rollout progresses. Until those are published, the deployment's operational results remain undisclosed.

Context: part of a broader Uber-OpenAI collaboration

OpenAI frames the expansion as another step in Uber's broader AI strategy and in Uber's collaboration with OpenAI. The two companies describe an intent to publish adoption, use-case, and outcome data as the rollout proceeds, which would make this deployment an ongoing case study rather than a one-time announcement.

Key facts at a glance

  • Product: ChatGPT Work, OpenAI's agentic platform for knowledge work, delivered within ChatGPT Enterprise.
  • Company: Uber.
  • Scale: more than 30,000 employees, up from a 1,000-employee pilot.
  • Default model: GPT-6.1 Sol.
  • Additional capabilities: OpenAI multimodal capabilities including voice and image generation.
  • Integrations named: Google Drive, Gmail, Google Calendar, Slack.
  • Developer tooling: Codex, continuing for developers and software engineering teams.
  • Enablement: Uber's internal AI skills library, approved integrations, dedicated employee training.
  • Functions named: operations, finance, marketing, product.
  • Stated future disclosure: adoption, use cases, and measurable outcomes as the rollout progresses.

Sources