Singular Bank Integrates ChatGPT and Codex to Launch Singularity Assistant

Singular Bank has launched Singularity, an internal AI assistant powered by ChatGPT and Codex, to automate portfolio analysis, meeting preparation, and client communication. This integration allows bankers to save between 60 and 90 minutes per day, shifting their focus from manual data preparation to high-value client advisory services.

Portfolio Analysis and Real-Time Decision Making

Singularity transforms the process of portfolio analysis by consolidating fragmented data from multiple systems, eliminating the need for manual reconciliation. The assistant provides real-time insights into portfolio health, specifically flagging concentration risk, elevated exposure, or portfolio imbalance.

Beyond identification, Singularity recommends specific strategic actions, such as reducing concentration, locking in gains, or rebalancing portfolios for stability. This shifts the banker's role from operational data review to strategic leadership during client meetings.

"Instead of reviewing data, the banker is leading the conversation," explains Javier Marín, CEO of Singular Bank. "They can say: you’re up 38% overall, but with a high concentration in a few positions—the next step is to protect what you’ve gained."

Operational Efficiency and Time Savings

Singularity has significantly reduced the time required for repetitive daily tasks. Across the team, bankers save 60 to 90 minutes daily, with specific time reductions as follows:

• Meeting preparation: Reduced from approximately 20 minutes to under 1 minute.
• Call reports: Reduced from 15–20 minutes to under 30 seconds.
• Investment arguments: Reduced from 10–15 minutes to under 30 seconds (approximately 20 seconds).
• Client communications: Reduced from 5–10 minutes to under 30 seconds.

In a 30-day period, the bank reported that bankers executed more than 3,500 operations across 19 different workflows, averaging approximately 120 operations per day.

Compliance and Regulatory Traceability

Because Singularity is integrated into the bank's core systems and generates outputs from approved data sources and structured workflows, the bank reports improved traceability and more consistent communications. This ensures that the acceleration of workflows does not compromise regulatory reporting standards or the bank's regulatory compliance.

Human-AI Collaboration in Private Banking

Singularity is designed to enhance rather than replace the banker's judgment. By automating the preparation of personalized follow-up communications and identifying next actions, the system allows bankers to apply their expertise and judgment with greater precision and speed.

"The future of private banking is not built on products alone, but on applied intelligence. Our goal is for every banker to deliver the best possible advice in real time, with complete, traceable, and actionable information. Singularity does not replace the banker—it enhances their judgment, proximity, and impact on the client."

—Javier Marín, CEO of Singular Bank