Taisei Corporation ChatGPT Enterprise Implementation

Taisei Corporation has integrated ChatGPT Enterprise into its organizational structure not as a simple productivity tool, but as a cornerstone of its talent development strategy. This implementation aims to expand human potential and enable employees to grow independently by learning alongside AI.

Human-Centered AI Strategy

Taisei Corporation's approach to generative AI focuses on people development rather than mere operational efficiency. By positioning ChatGPT Enterprise as a technology for expanding human potential, the company aligns AI adoption with its long-standing management priority of investing in its workforce.

According to Yasuo Tanaka, Chief Manager of Human Resources Training Center:

OpenAI Japan moved quickly and made an effort to understand our culture and our challenges. They stood beside us in our aim to develop people who can truly make AI their own.

The Middle Out Rollout Model

To ensure the technology reached all levels of the organization, Taisei utilized a "Middle Out" approach. This strategy bridges the gap between top-down leadership direction and the front-line realities of construction work.

Key components of the Middle Out rollout included:

  • Training Programs: Structured education to onboard employees.
  • Internal Events: Organized gatherings to foster AI adoption.
  • Communities of Practice: Collaborative groups sharing best practices.
  • Hackathons: Competitive events to encourage practical, daily use of AI.

This model ensures that strategic goals from leadership are communicated to the front line, while practical innovations from the front line are scaled across the organization.

Governance, Safety, and Trust

Taisei implemented a governance framework in collaboration with its Information Planning Department to ensure the safe handling of information. The system relies on a combination of governance controls and ongoing enablement, consisting of:

  • Access Controls: Managing who can access specific data and tools.
  • Usage Logs: Tracking how the AI is being utilized.
  • Education Programs: Training employees on safe AI usage.
  • Regular Monitoring: Continuous oversight of the AI environment.

Measurable Impact and Outcomes

Since the deployment of ChatGPT Enterprise, Taisei has reported several measurable improvements in its operations:

  • High Adoption Rates: Strong weekly usage across the workforce.
  • Efficiency Gains: Substantial time savings per employee.
  • Customization: The creation of thousands of custom GPTs tailored to specific tasks.

Kenta Nukazawa, Assistant Manager HR Development / GenAI, emphasizes the philosophy behind these results:

Introducing AI is not about promising a more convenient future, but about creating an environment where people can think with confidence and continue to engage with AI over time.

Future Objectives

Taisei Corporation intends to evolve its company culture so that every employee is comfortable using AI and talent grows directly from ground-level work. The company aims to share this human-centered AI model with OpenAI to benefit the wider construction industry and society.

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